Effective from: 01/03/2023
Last updated: 22/04/2024
Contents
ClearScore – Our relationship with you
What is ClearScore Protect Plus?
Making Changes To Our Terms Or Services
Accuracy And Non-Reliance On Information
The Financial Ombudsman Service
ClearScore – Our relationship with you
These “Protect Plus” terms and conditions (“Protect Plus Terms”) set out the rules which cover our relationship with you if you decide to subscribe for the premium version of ClearScore Protect, called “Protect Plus” service (“Protect Plus”). They explain our responsibilities and yours, and how you can use our services.
These apply to you if you have subscribed for Protect Plus and are legally binding so please read them. You may also want to print them out or save them on your device in case you ever want to come back to them in the future.
Our ClearScore Terms & Conditions also apply to your use of Protect Plus. If these Protect Plus Terms are inconsistent with our main ClearScore Terms and Conditions, then these Protect Plus Terms will apply in relation to your use of Protect Plus. You should read these Protect Plus Terms along with our ClearScore Privacy and Cookie Policy, which explains how we use your personal information when you use our services.
ClearScore is authorised and regulated by the Financial Conduct Authority, registration number 654446.
What is ClearScore Protect Plus?
Services. If you have subscribed to Protect Plus, in addition to all the features in ClearScore Protect you will also benefit from:
✔Daily Cyberchecks – we will conduct daily checks of your personal email address(es) and will notify you of any breaches
✔ Dedicated Fraud Case Management – our dedicated fraud experts will be on hand to assist you
✔ Additional email checks – we will monitor two additional personal email addresses of your choice
✔ Results for additional data fields - the cybercheck will also display results for leaked names, date of birth, addresses, phone numbers and National Insurance number
✔ Daily credit report updates - we will monitor your Equifax credit report on a daily basis for any indication of fraud
✔ Deep web personal data monitoring - we will monitor various deep web resources for your personal data via PIPL on a monthly basis
✔ Cost of protective registration – if you fall victim to identity fraud, we will cover the cost of a protective registration with CIFAS worth £30
✔ Protect Plus insurance cover – protection against identity loss and expert help to resolve cyber security issues
We receive and share information with our Cybercheck Partners. You may find out more about how they process information about you in their Privacy & Processing Policies which can be found here and here.
Subscription Fee. As a subscriber of Protect Plus, you will be able to enjoy the services described above for £4.99 billed monthly or £49.99 billed annually.
Payment. When you become a Protect Plus subscriber, we will ask you to pay the subscription with a debit card or credit card. We will take the subscription from that payment method on the same day every month while you remain a Protect Plus subscriber if you opted for monthly billing, and on each anniversary of your subscription date if you opted for annual billing.
If we can't take payment from your card for any reason (for example, because it has expired), we will ask you to register another card which will become your new stored card.
Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods.
If you do not pay the subscription fee upon it becoming due, your subscription will be automatically cancelled. We may also take legal steps to collect the payment. If we do, you may be responsible for our costs in doing so.
Cancellation. You can cancel your subscription at any time through the My Account section of your ClearScore account. There are no cancellation fees and your can start or stop your subscription at any time.
You will continue to have access to the Protect Plus service through to the end of your billing period.
We may end your Protect Plus subscription immediately if:
- we suspect you are behaving fraudulently (for example, if you try to use your cover to cover someone else’s expenses);
- one of our Cybercheck Partners have ceased to provide us with the necessary information to provide you with the service;
- you haven't given us the information we need, or we have good reason to believe that the information you have given us is false;
- you have breached these terms and conditions;
- you owe us money and, despite us asking you to pay us, you have not done so within a reasonable period of time;
- you've been declared bankrupt; or
- we must do so under any law, regulation, court order or ombudsman's instructions.
We may also end your subscription for other reasons, but we will give you at least one months' notice.
Changes to Protect Plus. We may change our subscription plans and the price of our service from time to time and these will apply no earlier than 30 days following notice to you. If a change does not affect your rights or obligations in regards to ClearScore Protect, and it constitutes a mere update of information, we may choose to not notify you directly or provide less than 30 days’ notice of the update.
Protect Plus insurance cover
Provider details. Your Protect Plus cover is provided by Financial & Legal Insurance Company Limited, No.1 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, England, SK8 3GW (registered number 03034220) which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority for the conduct of UK business under firm reference 202915 (the “Insurer”).
How it is provided to you. With regards to insurance products bundled with the Protect Plus subscription:
- If you subscribed for Protect Plus prior to 1 March 2023, ClearScore was acting as an agent for CPP Secure (trading name of Blink Innovation (UK) Limited, a company registered in England and Wales with company number 10257192 authorised and regulated by the Financial Conduct Authority (FRN 790304). CPP Secure acts as an intermediary for the Insurer and has the ability to authorise ClearScore to bind the Insurer as an agent. You can find the details of your cover, obtained via CPP Secure, in CPP Secure’s terms and conditions.
- If you subscribed for Protect Plus on or after 1 March 2023, ClearScore acts as an intermediary for the Insurer and you can find the details of your cover in the Insurer’s terms and conditions.
Eligibility and suitability. To be eligible for insurance you must be aged 18 or and permanently reside in the United Kingdom.
Please make sure the insurance is suitable for you by reading the product information document, statement of insurance and insurance policy, and understand what is and isn’t covered under the policy. You won’t receive advice or recommendations from us for any insurance products available through Protect Plus and we can’t guarantee the policy is suitable for you. It’s important to check that the cover meets your needs and requirements.
Cost of cover. We pay the Insurer for your Protect Plus cover using part of your monthly or annual subscription fee. When you pay us the subscription fee, we will hold the portion of your Protect Plus cover until it is actually passed on to the Insurer, but not as client money.
Claims. The Insurer will handle any claim that you make under your insurance directly with you and you can get in touch with them by selecting to ‘Make a Claim’ in your Protect Plus subscription section on the ClearScore app. If you would prefer to speak with ClearScore first about your claim, please get in touch via our support page.
Cancellation. Protect Plus is offered as an unbreakable bundle and cannot be sold separately. If you wish to end your insurance cover, you may do so by cancelling your Protect Plus subscription. You will continue to have access to the Protect Plus service through to the end of your billing period.
We may end your Protect Plus subscription immediately if:
- we suspect you are behaving fraudulently;
- one of our Cybercheck Partners have ceased to provide us with the necessary information to provide you with the service;
- you haven't given us the information we need, or we have good reason to believe that the information you have given us is false;
- you have breached these terms and conditions;
- you owe us money and, despite us asking you to pay us, you have not done so within a reasonable period of time;
- you've been declared bankrupt; or • we must do so under any law, regulation, court order or ombudsman's instructions.
We may also end your subscription for other reasons, but we will give you at least one months' notice.
Complaints. If you wish to make a complaint about our services, you can get in touch with us by emailing help@clearscore.com.
If you want to make a complaint in connection with the Protect Plus cover, or in connection with any claim you make under that, please contact the Insurer directly. You can find out how to do this in the insurance section of the ClearScore app. If you send any complaint or claim to us, we will pass it on to the Insurer without dealing with it.
You can address written complaints regarding the Protect Plus cover in relation to a claim as follows :
- If you subscribed for Protect Plus before 1 March 2023, to CPP Secure at:
Post: ClearScore Insurance Complaints PO Box 1419 Sunderland SR5 9RN
Email: complaints@cpp.co.uk
Phone: 0333 207 4388 - If you subscribed for Protect Plus after 1 March 2023, to the Insurer at:
Post: Financial & Legal Insurance Company Limited, No 1 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GW,
Email: nonmotorclaims@financialandlegal.co.uk
Phone: 0161 492 1639
Making Changes To Our Terms Or Services
We may change these terms, our subscription plans and the price of our service from time to time and these will apply no earlier than 30 days following notice to you. If a change does not affect your rights or obligations with regards to Protect Plus, and it constitutes a mere update of information, we may choose to not notify you directly or provide less than 30 days’ notice of the update.
Please check this page from time to time to take notice of any updates made to the information here. If we choose to notify you, we will do so by sending you an email notification, posting a notice on our website or app, or through the services, or in any other manner we deem appropriate.
Accuracy And Non-Reliance On Information
Any information provided to you as part of our services is only as accurate, complete and up to date as the information supplied to us by you, the Credit Reference Agency, our Cybercheck Partners or other third party we use to obtain this information. We don’t check the information we receive from you or third parties for accuracy, currency or completeness.
We do not control your credit score or credit report and we cannot change that information for you. If you think the information provided about you on your credit report may be incorrect, you can dispute it with our partner credit reference agency, Equifax by using our form. If you think any other information we have provided to you has been incorrectly displayed, please let us know as soon as possible by contacting help@clearscore.com.
We don’t assume responsibility for the timeliness, accuracy, deletion, non-delivery or failure to receive or store any user information, communications or personalisation settings. We may change the content or functionality of our apps, website or any other method which allows access to our services at any time. Their content may be out of date at any given time, and we are under no obligation to update it.
We cannot guarantee that our website or apps or any content on them or provided as part of our services, will always be available, uninterrupted or error free.
The Financial Ombudsman Service
If you are unhappy with how your complaint was dealt with, you can refer it to the Financial Ombudsman Service within six months of the date you received, or should have received, the final response to your complaint.
Their address is:
Exchange Tower London E14 9SR
Phone from UK: 0800 023 4567
Phone from outside UK: +44 20 7964 0500
You can find more information on their website.